Privacy Policy
Introduction
I3 Marketing Solutions, representing its subsidiary entities and affiliated operations, is dedicated to upholding and safeguarding your privacy. This privacy notice outlines our approach to handling your personal data when you browse our website, details the general use of your personal data, and informs you of your privacy rights and the legal protections in place.
Please refer to the Definitions section to comprehend the meanings of specific terms used in this privacy notice.
IMPORTANT DETAILS AND WHO WE ARE
PURPOSE OF THIS PRIVACY NOTICE:
This privacy notice serves to provide information on how I3 Marketing Solution manages and processes your personal data, covering your website usage and broader interactions, such as the supply or receipt of goods/services. This includes any data provided through the website when signing up for our newsletter, making a purchase, or participating in a competition.
This website is not intended for children, and we do not collect data related to children.
Read this privacy notice in conjunction with any other specific privacy notices or fair processing notices provided on occasions when we collect or process your personal data. This notice supplements other notices and does not supersede them.
CONTROLLER:
The I3 Marketing Solution comprises various legal entities (details can be found here). This privacy notice is issued on behalf of the I3 Marketing Solution. We will inform you which entity acts as the controller when you purchase a product or service from us.
We have designated a Data Protection Officer to oversee questions related to this privacy notice. For inquiries or to exercise your legal rights, please contact the Data Protection Officer using the details provided below.
CONTACT DETAILS:
Our full details are as follows:
Full Name of Legal Entity: I3 Marketing Solutions Pvt. Limited
Email Address: dpo@i3marketingsolutions.com
CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES:
We reserve the right to modify this privacy notice and will notify you by updating it. Please check it periodically, especially if you have ongoing interactions with us. Ensure that the personal data we hold about you is accurate and current; inform us of any changes during our relationship.
THIRD-PARTY LINKS:
This website may contain links to third-party websites, plug-ins, and applications. Clicking on such links or enabling connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When leaving our site, we recommend reading the privacy notice of every visited website.
THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, refers to any information about an individual that can identify them. It excludes data where identity has been removed (anonymous data).
We may collect, use, store, and transfer various types of personal data about you, categorized as follows:
Identity Data: Includes first name, maiden name, last name, username, marital status, title, date of birth, and gender.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Financial Data: Encompasses credit data, banking details of clients, suppliers, and agents for payment transactions.
Transaction Data: Encompasses details of products and services you’ve purchased from us.
Technical Data: Includes IP address, login data, browser type and version, time zone setting, location, browser plug-in types, device operating system, and platform, and other technology details for accessing our website.
Profile Data: Encompasses your username, password, purchases/orders, interests, preferences, feedback, and survey responses.
Usage Data: Encompasses information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences regarding receiving marketing material from us.
We may also collect, use, and share Aggregated Data, which is not considered personal data in law, as it does not directly or indirectly identify you. Special Categories of Personal Data (e.g., race, ethnicity, religious beliefs, etc.) are generally not collected, except when required for industry-wide or governmental surveys or specified contractual obligations.
IF YOU FAIL TO PROVIDE PERSONAL DATA:
Where law or contractual obligations mandate the collection of personal data, failure to provide such data may result in our inability to fulfill the contract or service. We will notify you if this is the case at the time.
HOW IS YOUR PERSONAL DATA COLLECTED?
We use various methods to collect data from and about you, including:
Direct Interactions: You provide Identity and Contact Data by filling forms, corresponding with us via various means, applying for products/services, reading online marketing material, requesting information, entering competitions, or giving feedback.
Automated Technologies: We collect Technical Data through cookies and similar technologies as you interact with our website.
Third Parties or Publicly Available Sources: Personal data may be received from third parties, events, or contractual arrangements with third parties. We may also obtain Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register.
HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when lawful under data protection laws. Commonly, we use personal data in the following circumstances:
Performance of Contract: Processing data when necessary for the performance of a contract
to which you are a party or to take pre-contractual steps.
Legitimate Interests: Processing data based on our legitimate interests or those of a
third party, provided your interests and fundamental rights do not override
ours.
Compliance with Legal Obligations: Processing data when necessary to comply with legal or regulatory
obligations.
MARKETING AND PROMOTIONAL OFFERS:
We may use your Identity, Contact, Technical, Usage, and Profile Data to assess your interests and preferences for marketing purposes. You will receive marketing communications if you requested information, purchased goods or services, provided details during a competition or promotion, and have not opted out.
THIRD-PARTY MARKETING:
Express opt-in consent will be obtained before sharing personal data with external companies outside the I3 Marketing Solution group for marketing purposes.
OPTING OUT:
You can request us or third parties to stop sending marketing messages anytime by contacting us. Opting out does not affect personal data provided due to product/service purchase, warranty registration, product/service experience, or other transactions.
COOKIES:
You can manage browser cookie settings to refuse some or all cookies. Disabling cookies may render parts of the website inaccessible or non-functional. Refer to our cookie policy for more details.
CHANGE OF PURPOSE:
Personal data will only be used for the purposes it was collected, unless reasonably considered for another compatible purpose. If a new purpose arises, we will notify you and explain the legal basis.
Resolution of Disputes
By accessing or using this website, you acknowledge and agree that any issues or disputes concerning your use of the website will be governed by the laws of India. You further agree to submit to the exclusive jurisdiction and venue of the courts in Mumbai regarding any such matters.
Cancellation/Refund Policy
Orders
- The customer hereby warrants that the terms of the order supplied by the company and any additional terms are accurate. The company accepts no responsibility for any errors, omissions or other defects in the order or additional terms.
- Additional charges shall be payable in respect of any additional terms.
- In the event that the company provides goods or carries out any services for which charges are not agreed in advance, the company may charge the *standard rates.
Cancellation/Refund
No order may be cancelled after the company has delivered the licensed data or any part thereof to the customer. If the customer wishes to cancel an order, it must be given in written notice of cancellation by post or fax to the company (at the address or number given on the website) before the licensed data has been delivered and there shall be a cancellation charge of 75% of the charges to the company payable within 7 days of the written notice of cancellation.
Payment
The customer shall pay the charges and any other sums payable to the company under this agreement in accordance with these terms.
The charges are exclusive of value added tax and governmental or other charges, which shall be added to such payments if applicable and shall be included and itemised separately on invoices, where appropriate.
All charges or any part thereof and any other sum payable to the company in terms of this agreement shall be made free from any deduction, withholding or set-off.
Payment of all charges shall be due within 7 days of the date of invoice or on the dates set out in the order.
Time of payment shall be a material condition of the agreement and unless otherwise agreed in writing between the company and the customer, interest at the rate of four per cent per annum above the base rate for the time being of the Bank of Scotland will be payable by the customer on all sums remaining unpaid after the due date for payment as provided for in this agreement.
The customer hereby undertakes to and indemnifies the company against all costs, charges, expenses and other sums expended, paid, incurred in relation to the recovery of any charges or part thereof or interest thereon or any other sums payable under this agreement by the customer.
Where the customer is an incorporated body, the directors or members of the customer shall be jointly and severally liable for any sums payable to the company in terms of this agreement.
Payments made to the company by credit card will be subject to an additional charge of 2.5% of the total invoice value.
Replacement Data
If the licensed data has been supplied from the company’s own in-house database and not from a third party or brokered database bought in especially for the customer, then, the company will provide replacement data under the following circumstances:
Where more than 2% of postal addresses in the licensed data can be shown to be inaccurate; or where more than 2% of telephone numbers in the licensed data can be shown to be inaccurate; or where more than 5% of the email addresses within the licensed data generate hard bounces; and for the avoidance of doubt, where the company provides extra data among the licensed data free of charge, such data shall not be subject to the replacement obligations.
Where licensed data has been purchased or brokered from a third party on behalf of the customer, replacement data can only be sought, when more than 10% of mailing addresses can be shown to be inaccurate or where over 10% of telephone numbers can be illustrated as non-contactable. However, replacement data will be at the discretion of the third party supplier and the company shall not be held accountable if no replacement data is made available.
A claim for replacement data from a customer must be made in writing and the customer must:
Demonstrate that they have tried to contact a minimum of 20% or 500 (whichever is the greater) of the recipients in the licensed data in question within a period of 30 days from delivery of the licensed data; and provide a full report detailing the accuracy or inaccuracy of each individual record in the licensed data and in relation to email addresses, identify whether any bounces were hard bounces or soft bounces in report format from a verified email broadcasting tool.
On receipt of the reports in terms of clause 6.3, the company shall have 10 working days to investigate any inaccuracies and if they are satisfied that they are above the levels set out in clause 6.1 then replacement data for the appropriate number of inaccurate record will be supplied as soon as reasonably practicable or where the licence data is being delivered in batches to the customer, along with the last batch of licensed data.
All email databases shall contain no more than 30% generic emails unless personal emails only are requested. If the supplied data contains more than 30% generic emails then the customer (unless otherwise agreed prior to signing the order form) will be entitled to have these replaced to ensure that the supplied data falls within the 30% generic split.